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Main Library Service Desk: Dashboard


Reporting Issues & News

Contact & Steps for Reporting Issues from Users (broken links etc.)

Update for checking out universal PC chargers at the desk: the bags with the green dots correspond to the box of tips with the green dot, and the same with the yellow dot box and bags. This semester we got some new chargers that only fit 3-prong tips and not the 2-prong ones we had previously, and it turns out we need to circulate both kinds of chargers.

Refresh - Borrower Cards & Address Information

If a community record has already expired and they need immediate action/attention, feel free to update their expiration dates to a year from the date and drop Donald a note with last name & user ID number, please.

1 Search for patron's name in Alma & verify address, phone, e-mail. Forward changes: DAB
2 Verify residency or forward renewals: DB. Iowa Driver’s License or other acceptable proof, see How to Create New...Permit
3 Renew patron record for a year by changing the expiration date
4 E-mail or leave a note for Donald Baxter of any renewals for statistics.
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Interlibrary Loan has two addresses to which items may be sent.

The U.S. Postal Service does not recognize 125 W. Washington St. as a valid address because all USPS mail for the University goes to Central Mail Processing. Questions? Contact:

If sending through U.S. mail our address is as follows:

University of Iowa Libraries
Interlibrary Loan Dept.
100 Main Library
Iowa City, IA  52242-1420

If sending through courier services (e.g. FedEx or UPS) the address is:

University of Iowa Libraries
Interlibrary Loan Dept.
125 W. Washington St.
Iowa City, IA  52245 (note the change in zip code)

Suma (Service Desk) & Daily through Fall 2020

Suma statistics (must use Chrome)   |   Suma reports

HSS & UED, please use the Reference and Research Consultation Tracking Form on this page to record your statistics:

(SUMA is no longer used by HSS & UED as of spring 2020.)



In case of an emergency, call 911 or contact the UIowa Department of Public Safety 319-335-5022

University Libraries Emergency Procedures 

One copy of the printed Emergency Procedures (Red Binder) are available for the Main Library & Learning Commons, located on the east shelves behind the Service Desk. 

Elevator or Out of Order

Incident Report Form 

Both the emergency and disruptive user documents are the primary resource for resolving issues. This form is intended to support current documentation, while providing a method of recording incidents quickly and easily. 

Lost & Found

  • Loose change and money must be turned into Kelly Taylor in admin, 5th floor. Put change or money in an envelope and include information such as amount of money, location and date. 
  • If  a user is looking for a lost item, ask them to describe the item. Only give them an item if it matches the description. If an individual is looking for a wallet, then you may open lost wallets and check the ID. Please notify wallet owners and attach a note as to date of notification.

Main Library Lost & Found crate emptied & shipped March 16, 2022 to University Lost & Found in the UCC parking ramp - please refer user requests.

Pardon our Progress. The information on the dashboard is still evolving.

New information will be added. If you have any suggestions or find a needed correction, please email or Page Revised: 07/18/22