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University of Iowa

University Libraries

Main Library Service Desk: Dashboard

Best Practice

Guide content supports the teaching and research goals of multiple departments on campus. Content represents a non-exhaustive selection of essential resources and tools for engaging a wide range of backgrounds and viewpoints. 

Incident Reporting Forms

Senior Leadership Incident Notification Form 

This form should be used when an event is in progress. Only basic information is needed, such as: "A person is approaching students on the 2nd floor of the Main Library and making them uncomfortable. Police have been notified and are on their way.”

After Incident Documentation Form This form should be used after the event has ended. It serves to document the facts of the incident and any resolution that took place.

*Information can also be found in the Red Emergency Binder on the Counter

KUDOS & Service Desk Reporting Form

Welcome! We do incredible work in the CUS department and should be recognized for it.  Did you or a coworker provide excellent public service recently?  Submit a kudos to the Kudos Box and give yourself (or your coworker) a pat on the back! Link: https://uiowa.libwizard.com/id/c5a6b6b5d8b639c52c20c81a0524c8d6

Service Desk Resource Shortage Reporting:

Link:  https://uiowa.libwizard.com/id/71e30e010e98c57a6bc7cb3ac1d56317

This form is meant to track the loanable resources we run out of at the service desk.  Please make fill this form out each time we run out of a resource that a patron asks for at the desk.

Instructions Group Rooms

For PC / Mac

  1. Open Outlook Calendar page
  2. Manage Calendars
  3. Select “Add Calendar”
  4. Select “from room list”
  5. In Search bar type ERM-lib and select all calendars with this prefix
  6. Click “rooms”
  7. Select “OK”

(Calendar list should appear in the left sidebar pane)

For Web:

  1. Open Outlook
  2. Select Calendar Icon on left sidebar
  3. Select “Add Calendar” from left sidebar
  4. Select “Add from Directory”
  5. Select your account
  6. In Search box, type Library Learning Commons Study Spaces
  7. In “Add to” select my calendars
  8. Note, if the erm-lib-obs is not in your list repeat directions and search for erm-lib-obs separately

(Calendar list should appear in the left sidebar pane. Be certain you have the correct calendar selected)

Group Monitors

Troubleshooting Tips

  • Check to make sure the cord is securely plugged into both the monitor and the laptop. If you are using an adapter make sure the adapter is securely plugged in as well. 
  • If screen is blank, check computer display settings.
  • If monitor says NO SIGNAL, try a different cord. 
  • If control panel makes a clikcing sound and the buttons blink after the on button is pushed. Push and hold the ON and OFF buttons simultaneously for 3 seconds until the red light on the control panel turns green.

General Assignment Classrooms

For classroom technology support information, please go to the Contacts tab.

University Classrooms provides a searchable webpage for staff to share with users to locate classroom information on campus. If you are unable to determine the information from this webpage, ask a staff member to access Sharepoint for the Main Library Conference Rooms and Classroom Schedule. 

Are you looking for information on Main Library Study Spaces or How to Reserve a Group Space Using Your Office 365 Account.

Main Lib General Assignment Classrooms Schedules

Astra schedule is the software used to reserve general purpose and departmental classroom space for events and courses throughout the University of Iowa campus. If you are unable to locate information at University Classrooms or Main Library Conference and Classrooms (authentication required) you may want to try Astra. 

Using the Astra Scheduling

  1. Login with Hawkid and password
  2. Select Calendars in upper left corner - Select Scheduling Grids
  3. Choose GAC Only from Choose Calendar dropdown box
  4. Choose LIB Rooms from Filter dropdown box
    a. Select down arrow of Filter dropdown box, then select lower right corner of dropdown box: expand.
    b. Advance to 2nd page using the bottom buttons of dropdown box.
    c. Scroll down the list. LIB Rooms is 3rd from end.
  5. To adjust date, select calendar icon & select date from dropdown box. Then select refresh icon (green circular arrow)

Primary Support Documents

Basic HDMI Connection Troubleshooting

When a User is having difficulty connecting their laptop to a display or wall HDMI port in the Learning Commons, here are a few steps to help you determine why they may be having trouble.

These are the steps LIT (or any) tech support would follow to isolate the problem and figure out which component has the issue: (laptop, cable, or display). These steps are in order of logic/difficulty/convenience. And remember to be patient! It can take a moment for video to show up even when you have a good connection.

1. Verify that the HDMI cable is securely connected to both the laptop and the HDMI port.

2. Verify that the display is set to the correct input.

a. With a group study area wall panel, try pressing the HDMI button a couple of times. It may cycle through different HDMI sources.

b. With a display, there are probably multiple HDMI inputs, so you’ll need to find the one you are connected to.

3. Restart the display and the laptop.

4. Try a different HDMI cable.

5. Try connecting the laptop to a different display/wall HDMI port.

6. Try connecting a different laptop to this display/wall HDMI port.

NEW UI

Table/Record view – In a user’s record you can toggle between Table and Record view of a user’s loans and returns. Seems like you see or can get to the same information, but the Table view is more like the previous UI. You can make the same switch for Return Items. The toggle is the icon next to the gear wheel.

There is still a filter to show all a user's loans/returns in their record or just those of the current session. The filter is the funnel looking icon below.