Step One: Contact FM@YourService OR 319-335-5071 and provide as much detail as possible in the communication (e.g., room #/exact location)

Step two: Complete the Facilities Issues Form

*If you are unsure if the issue is an emergency or not consult with your supervisor. Please note water leaks and power outages are covered in the Emergency Procedures document.

Note, vendors, contractors, FM staff, should have a contact person. Please ask for a name and reach and call/email that person specifically. Consult a supervisor if the information is not clear.  

Step one: Email Brian Fotsch –  brian-fotsch@uiowa.edu

After 12:30 PM, M – F and weekends: Contact FM@YourService OR 319-335-5071

Step two: Complete the Incident Report Form and provide as much detail as possible (e.g., room #/exact location).

Refer questions & issues related to Main Library Circulation & User Services to: Lib-maincirc@uiowa.edu

Refer questions & issues related to Main Library Course Reserve Services to:Lib-res@uiowa.edu

Office is normally staffed M-F, 7:00AM-5:00PM

Phone number: 335-5917

Refer questions & issues related to Interlibrary Loan or Office & Home delivery of library materials to: lib-ill@uiowa.edu 

For Non-Emergency Technical Assistance Contact the ITS Help Desk:

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu

For Emergency Technical Support:

Phone: 319-335-1976

Hours: Mon-Thurs, 8:00am-8:00pm; Fri, 8:00am-5:00pm

Refer questions & issues related to campus information technology (ITS) such as public computers & printers: its-helpdesk@uiowa.edu

Refer questions & issues related to Libraries’ information technology (LIT) such as Service Desk or personal workstations, KIC scanners, Alma, InfoHawk+: lib-it-help@uiowa.edu

Contact & Steps for Reporting Issues from Users (broken links etc.)

• Utilize the Electronic Resources Problem Report 
• For reported issues with Primo/InfoHawk+ (ALMA, AEON etc.) contact lib-it-help@list.uiowa.edu
• For reported cataloging issues contact lib-oops@uiowa.edu 

For general questions:

• ILL email: lib-ill@uiowa.edu
  • For renewals, if it's before the due date, they can log into their account and request a renewal
  • Fines, renewals after due date, or anything else: contact ILL
• Course Reserves email: lib-res@uiowa.edu
• Circulation Department email: lib-maincirc@uiowa.edu

Fines & Fees:

• Give them H's card or use Circulation email above

For reference questions:

• Refer to JustAsk desk
• Email a librarian web form (this will get routed to the correct person)
• Cards at the desk 
• LibGuides for each subject include library liaison contact information:
  • Home page > Resources > Guides by Subject > search by broader, then narrower categories until you find what you're looking for or refer students to the Guides page if they want to search for resources on their own