Step One: Contact FM@YourService OR 319-335-5071 and provide as much detail as possible in the communication (e.g., room #/exact location)
Step two: Complete the Online Incident Report Form
*If you are unsure if the issue is an emergency or not consult with your supervisor. Please note water leaks and power outages are covered in the Emergency Procedures document.
Note, vendors, contractors, FM staff, should have a contact person. Please ask for a name and reach and call/email that person specifically. Consult a supervisor if the information is not clear.
Step one: Email Brian Fotsch – brian-fotsch@uiowa.edu
After 12:30 PM, M – F and weekends: Contact FM@YourService OR 319-335-5071
Step two: Complete the Incident Report Form and provide as much detail as possible (e.g., room #/exact location).
Refer questions & issues related to Main Library Circulation & User Services to: Lib-maincirc@uiowa.edu
Refer questions & issues related to Main Library Course Reserve Services to:Lib-res@uiowa.edu
Office is normally staffed M-F, 7:00AM-5:00PM
Phone number: 335-5917
Refer questions & issues related to Interlibrary Loan or Office & Home delivery of library materials to: lib-ill@uiowa.edu
Refer questions & issues related to campus information technology (ITS) such as public computers & printers: its-helpdesk@uiowa.edu
Refer questions & issues related to Libraries’ information technology (LIT) such as Service Desk or personal workstations, KIC scanners, Alma, InfoHawk+: lib-it-help@uiowa.edu
Contact & Steps for Reporting Issues from Users (broken links etc.)