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New Knowledgebase: Reference Info

Desk Coverage Best Practices

  • Follow the steps below (for either Office 365 Outlook or Desktop Outlook) when you need coverage for your desk shifts. 
  • If you have an urgent need for coverage post a message to the reference list asking for dates and times. 
  • If you have any questions or run into any issues, please contact Jess right away.
  • Monitor coverage for all your shifts needing coverage.
  • If you arrange for coverage with someone off the Reference email list (where Jess won’t know about it), email Jess with the details so she can update the Reference calendar. 
  • When coverage is offered via the Reference email list (where Jess can see it), she will update the Reference calendar.