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New Knowledgebase: Reference Info

Desk Coverage Best Practices

  • If you have an urgent need for coverage post a message to the reference list asking for dates and times. 
  • If you have any questions or run into any issues, please contact Jessica right away.
  • Monitor coverage for all your shifts needing coverage.
  • If you arrange for coverage with someone off the Reference email list (where Jessica won’t know about it), email Jessica with the details so she can update the Reference calendar. 
  • When coverage is offered via the Reference email list (where Jessica can see it), she will update the Reference calendar.