Opening Procedures for the Public Service Desk:

1. Turn on the computer and log in (with your HawkID and password).
2. Launch ALMA and log in. 
3. Launch a browser and log in to LibChat. Then open the Hardin homepage (click the "home" icon) in a separate tab or window.
4. Make sure the sound on your computer is on, otherwise it will be very difficult to tell if someone is trying to contact you via chat.
5. Check the drop box in the Circ student area, to make sure there are no library materials. It is especially important to check in Reserve books as soon as possible, since overnight Reserve checkouts are due back at opening, and fines will begin to accumulate the minute after opening.
6. Get the Gate Count and record in Sharepoint.
7. Remove the closed signs from the front doors.
8. Make sure that all of the date stamps are accurate (undergraduate loans are now 16 weeks) – you can test them by stamping each stamp on a piece of paper (such as the desk calendar on the right side of the desks). Faculty and Graduate Stamps do not get changed.
9. Turn on the lights directly above the desk. The two switches for the lights are located on the wall to the right of the desks.
10. Check the paper trays in the printer, and fill any trays that are empty to a level a little bit short of completely full. Also, make sure that golf pencils and paper slips are available at the stand-up computer, the Reference desk, and the back counter.
11. If you have questions, feel free to ask a staff member.

Sunday Supervisor Duties

1. Make sure all the students who are scheduled to work are in the building, and clocked in. Make sure you have a SLIS student. Check to make sure the SLIS student gets their 15-minute break. You should make yourself easy-to-reach, by letting the SLIS student know where you are, and how you can be reached (office phone, or e-mail if you are working away from your desk).

2. If you are short one student (which happens frequently): you will still have two students to work the two desks. If one of the two Circulation students calls in sick, then you can assign the other Circulation student to the 1^st floor desk. If the SLIS student calls in sick, then you can assign one Circulation student to the 1^st floor desk, and one student to the 3^rd floor desk. The students will not need to carry out their off-desk tasks. It is especially important to make yourself easy-to-reach, if you have a Circulation student covering the 3^rd floor desk, as the Circulation students are trained in handling circulation issues but are not trained on handling reference transactions. You may also be contacted if a patron is having difficulty in finding a book or print journal volume, since you would need to retrieve the item for the patron.

3. If you are short two students (this seldom happens but it is a possibility): you will need to call in somebody to help. You can put out a notice over the Hardin student listserv (hardy@list.uiowa.edu); you can try to call students on the student phone list attached to the bulletin board in Helen and Mark’s office (your best bet would be the students scheduled to work the next shift); or you can contact Cassie Reed Thureson (319-341-9573). If you are unable to contact anyone, then you will need to sit at a service desk (3^rd floor desk, if the absent student is a SLIS student; 1^st floor desk, if the absent student is a Circulation student). At some point, the 1^st floor desk will need to be closed for 15 minutes, so the student can take a 15-minute break; if the other student is the SLIS student, then you will need to close the 1^st floor desk and take over the 3^rd floor desk while the SLIS student takes their break.

4. At some point, you should do a walk of the building. Walk around the perimeter of all four floors and look for anything which might appear irregular or out-of-place. If it is raining outside, then keep an eye on the ceiling, and see if there are any water leaks (especially the ceiling tiles above the book collections). Keep an eye out for patrons which appear to be in distress, or in need of either library or medical assistance.

5. If you need to contact the Department of Public Safety, then you can contact them at 911 (if there is an emergency) or 335-5022 (if it is not an emergency). If you need to contact Facilities Management, then you can contact them at 335-5071.

Closing Procedures:

The time that it takes to properly do closing pickups - checking each and every single desk, table, and study carrel, picking up every book, picking up every newspaper you see, pushing in every chair that is sticking out more than a foot from the table, and checking every door on the 4th floor to make sure that it is either locked (faculty studies, conference room) or unlocked (quiet rooms) - should take you about 25 to 30 minutes.

1. Get the final gate count and record the opening gate count for the next day.
2. Fill printer paper trays
3. Empty hole punch
4. Change Date Due stamps for the following day. (Faculty and Graduate Stamps do not get changed)
5. Complete laptop inventory.
6. Turn off anatomage table.
7. Make sure computers are logged off and computer areas are neat and orderly (clean up any paper, push in chairs, etc. )
8. turn off both sets of lights above the desk.
9. Turn off both computers.
10. Make sure that PA system has been turned off by the closer.

Laptop Inventory
1. At the close of each day, make sure the laptops not checked out are in the laptop cart, and the laptops which
are checked out (or reported lost) are not in the laptop cart. This should be done in the last 10
minutes you are at the desk.
2. In the keyword search box at the top of your ALMA screen, type “HSL Laptop”:

3. At the top of the list of items, you should see “HSL Laptop.” Underneath the bibliographic
record, click the “Physical” tab:

4. After clicking the “Physical” tab, a list of holdings should appear. Click the “items” tab:

5. On the “List of Items” page, you should see an inventory of all seven laptops:

6. In the third-to-last column, under “Process type,” check to see if the word “Lost” or “Loan”
appears in the row for any laptop. If so, then make sure the laptop is not in the laptop cart. If
the laptop is in the laptop cart, then check the laptop in, and then contact a supervisor as soon
as possible – it is possible the laptop was not checked in properly, and the patron will need to
have overdue library fines removed.

7. In the third-to-last column, under “Process type,” if the word “Lost” or “Loan” do not appear in
the row for any laptop, then make sure the laptop is in the laptop cart. If the laptop is not in the
laptop cart, then you will need to contact a supervisor immediately – either the laptop was
improperly checked out to a patron, or the laptop is missing. This will require immediate
attention.
8. If there are any problems – if a laptop is listed as being “Lost” or “Loan,” but the laptop is in the
laptop cart; if a laptop is not listed as being “Lost” or “Loan,” but the laptop is not in the laptop
cart; or if there are any other irregularities – a missing laptop case; a missing power supply or
cord; a laptop not matching the numbered laptop case; or the door to the laptop cart will not
lock – then please contact a supervisor or the 3 rd floor desk as soon as possible.