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University of Iowa

University Libraries

New Knowledgebase: Public Printing

General Info

Our public computers & printers are owned/maintained by ITS. We do not have the ability to issue refunds for printing. We cannot access the printer queues to delete jobs. The default setting on the printers is doubled sided.  Patrons need to change settings at the time of printing for single sided. 

Users can print to an ITC printer from their own device via webprint by following directions on this ITS page: https://its.uiowa.edu/support/article/102875

Users who are not affiliated can purchase printkeys from the EMRB cafe (next to College of Med Admin building, limited hours M-F only). To redeem printkey, directions are available on this iTS page: https://its.uiowa.edu/support/article/2455

If an unaffiliated user needs to print when EMRB is closed it is ok to print a few articles free of charge. 

OTLT manages the printers: 319-335-5194, its-otlt@uiowa.edu

Printers-- Toners and Paper

  • Fill all the paper trays on the public printers.  If a tray is empty, the printer often jams.  
  • Change TONER on public printers when it reads low per ITS.  DO NOT wait until they run out.
  • Use paper provided by ITS for public printers.  DO NOT put it in staff printers.
  • Recycle old toner cartridges.  Put the old one in the box, and give to Jessica mark as used 
  • Use special printer paper in color printer.
  • Tell Jessica IMMEDIATELY if you are taking the last toner, or if the paper is getting down to the last few reams.  We have to order this and wait for delivery.

Printer Issues/Solutions

  • If computer loses connection to printer, try the printer reconnect button on desktop. 
  • If $ taken from account but not printout received, offer to print job from ref desk
  • If Printer out of toner/paper/physically jams, HLHS staff needs to troubleshoot before reporting to ITS. Offer to print job from ref desk
  • If the print release screen is not working, turn the monitor off and on again. Try to reboot machine. If this doesn't work-report to ITS.  Usually the release station will reset itself within 5 minutes.  
  • OTLT manages the ITC printers: 319-335-5194, its-otlt@uiowa.edu