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Online Resource Troubleshooting: Home

A convenient place for staff to look for ways to solve a problem with an electronic resource.


Even if a user is off-campus, you can verify if we own the title and if we are supposed to have access to the journal by searching the A-Z list or using InfoLink via InfoHawk. 

  • If we do not have access but should, see trouble shooting paths about reporting to ERM.
  • If we do have access but user is off-campus, make sure they are accessing the journal/article through the Libraries website, which will allow them to authenticate with their HawkID and password.

Known Issues

Website down

Trouble Shooting Paths

E-book Access

Amy Paulus

Amy Paulus's picture
Amy Paulus
Head, Access Services

University of Iowa Main Library

319-335-5916 (phone)