Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Guides

Online Resource Troubleshooting: Home

A convenient place for staff to look for ways to solve a problem with an electronic resource.

Tips

Even if a user is off-campus, you can verify if we own the title and if we are supposed to have access to the journal by searching the A-Z list or using InfoLink via InfoHawk. 

  • If we do not have access but should, see trouble shooting paths about reporting to ERM.
  • If we do have access but user is off-campus, make sure they are accessing the journal/article through the Libraries website, which will allow them to authenticate with their HawkID and password.

Known Issues

Website down

Trouble Shooting Paths

E-book Access

Amy Paulus

Amy Paulus's picture
Amy Paulus
Contact:
Head, Access Services

University of Iowa Main Library

319-335-5916 (phone)