Directing the Rider means giving your rational side the pieces it needs to move forward. Consider these questions. 

1. The Heaths tell the story of Jerry Sternin's success fighting malnutrition among children in rural Vietnam. His success lay largely in recognizing "bright spots," preexisting behaviors in some families that could be replicated across the community. What are the signs of a bright spot? 
2. The Miracle Question is used by solutions-focused therapists to get clients to think in concrete terms about the change they need to make. Thinking of your own change situation, what is the first small sign you'd see waking up on a day when it was all solved? Thinking back on other changes in your life, are there moments you have actually recognized these small signs of change?
3. "What looks like resistance is often a lack of clarity." Can you think of a time from your own experience when clarifying a vision helped eliminate resistance? 
4. A "destination postcard" is a succinct way to remind yourself (or others) what your ultimate aim is. Can you think of a time you "received" one of these postcards from a leader or other person? How did it help?
5. The Heaths give the example of BP's "No dry holes" goal as a successful black-and-white goal. Have b/w goals worked for you? Or backfired?
6. What are your personal strengths as a Rider?

Motivating the Elephant means finding ways to inspire the emotional side of yourself and others. 

1. Visual communication can be a powerful way to find and share the feeling needed to make a change. (Think of the table full of gloves.) Can you think of a campaign that effectively used this kind of message? 
2. One tactic to motivate the elephant is to shrink the change to a more manageable size. The Heaths give the example of a buy-ten-get-one-free punchcard where you already start with two stamps. Thinking of a change 
3. "Positive illusions" are those where we mistakenly believe ourselves to be smarter, slimmer, and overall better than we really are. How can you unveil those illusions without derailing change? 
4. Identity comes up throughout the section about elephants: whether it is identity as a cancer survivor who is in control of her medication, or a St. Lucian  proud of his parrots. What are some of the identities in your work environment that can be helpful as you work on change? What kinds of identity might you need to cultivate? 
5. Looking at the quiz on page 163. Do you have a fixed mindset or a growth mindset? Do you see these mindsets in people you interact with? 
6. What are your personal strengths as an Elephant?