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Online Resource Troubleshooting  

A convenient place for staff to look for ways to solve a problem with an electronic resource.
Last Updated: Dec 18, 2012 URL: http://guides.lib.uiowa.edu/techhelp Print Guide RSS UpdatesEmail Alerts
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Tips

Even if a user is off-campus, you can verify if we own the title and if we are supposed to have access to the journal by searching the A-Z list or using InfoLink via InfoHawk. 

  • If we do not have access but should, see trouble shooting paths about reporting to ERM.
  • If we do have access but user is off-campus, make sure they are accessing the journal/article through the Libraries website, which will allow them to authenticate with their HawkID and password.

Known Issues

Website down

Trouble Shooting Paths

 

E-book Access

Cover Art
Florence Macarthy: an Irish Tale - Jenny McAuley (Editor)
ISBN: 1848932553
Publication Date: 2012-05-01
Book is not purchased or being rented, but a record exists in InfoHawk/Smart Search. If used enough, it will automatically be purchased and permanently owned but until then, the content could go away. Look for the DDA in the record.

Cover Art
Design for Thermal Stresses - Randall F. Barron; Brian R. Barron
ISBN: 9780470627693
Publication Date: 2011-10-11
Book is being rented and could disappear at any given moment. To ensure permanent access, the title should be purchased. Look for the Academic Complete in the record.

Cover Art
All-American - Wajahat Ali (Editor); Zahra T. Suratwala (Editor); Keith Ellison (Foreword by)
ISBN: 1935952625
Publication Date: 2012-06-02
Book has been purchased and should be permanently owned. Nothing noted in the record.

Amy Paulus

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Amy Paulus
Contact Info
Head, Access Services
University of Iowa Main Library
319-335-5916 (phone)
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