Even if a user is off-campus, you can verify if we own the title and if we are supposed to have access to the journal by searching the A-Z list or using InfoLink via InfoHawk.
- If we do not have access but should, see trouble shooting paths about reporting to ERM.
- If we do have access but user is off-campus, make sure they are accessing the journal/article through the Libraries website, which will allow them to authenticate with their HawkID and password.
Trouble Shooting Paths
Florence Macarthy: an Irish Tale
Publication Date: 2012-05-01
Book is not purchased or being rented, but a record exists in InfoHawk/Smart Search. If used enough, it will automatically be purchased and permanently owned but until then, the content could go away. Look for the DDA in the record.
Design for Thermal Stresses
Publication Date: 2011-10-11
Book is being rented and could disappear at any given moment. To ensure permanent access, the title should be purchased. Look for the Academic Complete in the record.
Publication Date: 2012-06-02
Book has been purchased and should be permanently owned. Nothing noted in the record.